:root {
    --bg-dark: #1E120D;
    --bg-panel: #2C1A14;
    --bg-card: #3D261D;
    --bg-card-hover: #4E3126;
    
    --text-primary: #FDFBF7;
    --text-secondary: #D4C5B9;
    
    --accent-blue: #D97706;
    --accent-purple: #B45309;
    --accent-green: #10b981;
    --accent-red: #ef4444;
    --accent-orange: #f59e0b;
    
    --border-color: #4A3227;
    
    --glass-bg: rgba(44, 26, 20, 0.85);
    --glass-border: rgba(255, 255, 255, 0.08);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Outfit', sans-serif;
}

body {
    background-color: var(--bg-dark);
    color: var(--text-primary);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* --- TOP NAV --- */
.top-nav {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 40px;
    background-color: var(--glass-bg);
    backdrop-filter: blur(12px);
    border-bottom: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    z-index: 100;
}

.logo h2 {
    font-weight: 800;
    font-size: 24px;
    letter-spacing: -0.5px;
}
.logo span { color: var(--accent-purple); }

.proposal-link {
    color: var(--accent-blue);
    text-decoration: none;
    font-weight: 600;
    font-size: 14px;
    padding: 8px 16px;
    border: 1px solid var(--border-color);
    border-radius: 20px;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 8px;
    background: rgba(217, 119, 6, 0.05);
}

.proposal-link:hover {
    background: var(--accent-blue);
    color: white !important;
    border-color: var(--accent-blue);
    box-shadow: 0 4px 12px rgba(217, 119, 6, 0.3);
    transform: translateY(-1px);
}

.nav-switch {
    background: var(--bg-dark);
    padding: 6px;
    border-radius: 30px;
    display: flex;
    gap: 8px;
    border: 1px solid var(--border-color);
}

.switch-btn {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    padding: 8px 24px;
    border-radius: 20px;
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.switch-btn.active {
    background: linear-gradient(135deg, var(--accent-blue), var(--accent-purple));
    color: white;
    box-shadow: 0 4px 15px rgba(139, 92, 246, 0.3);
}

.avatar {
    width: 40px;
    height: 40px;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    color: var(--text-secondary);
}

/* --- MAIN VIEWS --- */
.main-view {
    display: none;
    flex: 1;
    animation: fadeIn 0.4s ease;
}
.main-view.active { display: block; }
.main-view.view-centered.active { display: flex; align-items: center; justify-content: center; min-height: 80vh; }

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* =========================================
   CLIENT VIEW (SOLICITANTE)
   ========================================= */
.client-step { display: none; padding: 60px 40px; }
.client-step.active { display: block; animation: fadeIn 0.4s ease; }

.hero-section {
    text-align: center;
    margin-bottom: 60px;
}
.hero-section h1 { font-size: 42px; font-weight: 700; margin-bottom: 12px; }
.hero-section p { color: var(--text-secondary); font-size: 18px; }

.dept-grid {
    display: flex;
    justify-content: center;
    gap: 40px;
    max-width: 900px;
    margin: 0 auto;
}

.dept-card {
    flex: 1;
    background: var(--bg-card);
    border: 1px solid var(--glass-border);
    border-radius: 24px;
    padding: 40px;
    text-align: center;
    cursor: pointer;
    transition: all 0.3s cubic-bezier(0.25, 0.8, 0.25, 1);
    position: relative;
    overflow: hidden;
}

.dept-card::before {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0; height: 4px;
    background: linear-gradient(90deg, var(--accent-blue), var(--accent-purple));
    opacity: 0;
    transition: opacity 0.3s;
}

.dept-card:hover {
    transform: translateY(-8px);
    background: var(--bg-card-hover);
    box-shadow: 0 20px 40px rgba(0,0,0,0.4);
    border-color: var(--border-color);
}
.dept-card:hover::before { opacity: 1; }

.dept-icon {
    font-size: 64px;
    margin-bottom: 24px;
    display: inline-block;
    padding: 20px;
    border-radius: 20px;
    background: rgba(255,255,255,0.03);
}

.dept-card h3 { font-size: 24px; margin-bottom: 12px; }
.dept-card p { color: var(--text-secondary); font-size: 15px; line-height: 1.5; }

/* Client Form */
.form-wrapper {
    max-width: 800px;
    margin: 0 auto;
}

.btn-back {
    background: none; border: none;
    color: var(--text-secondary);
    font-size: 14px; font-weight: 600;
    cursor: pointer; margin-bottom: 24px;
    display: inline-flex; align-items: center; gap: 8px;
}
.btn-back:hover { color: var(--text-primary); }

.form-header h2 { font-size: 32px; margin-bottom: 8px; }
.form-header .highlight { color: var(--accent-blue); }
.form-header p { color: var(--text-secondary); margin-bottom: 40px; }

/* Chips Category Selector */
.chips-container {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 8px;
}

.chip {
    padding: 12px 24px;
    border-radius: 30px;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    color: var(--text-secondary);
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
    user-select: none;
}
.chip:hover { background: var(--bg-card-hover); color: var(--text-primary); }
.chip.selected {
    background: var(--accent-blue);
    color: white;
    border-color: var(--accent-blue);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.4);
}

/* Premium Form Styles */
.premium-form .form-row { display: flex; gap: 24px; margin-bottom: 24px; }
.premium-form .form-group { flex: 1; display: flex; flex-direction: column; margin-bottom: 24px; }
.premium-form .form-row .form-group { margin-bottom: 0; }

.premium-form label {
    font-size: 14px;
    font-weight: 500;
    color: var(--text-secondary);
    margin-bottom: 8px;
}

.premium-form input, .premium-form select, .premium-form textarea {
    background: var(--bg-panel);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    padding: 16px;
    border-radius: 12px;
    font-size: 15px;
    outline: none;
    transition: all 0.3s;
}

.premium-form input:focus, .premium-form select:focus, .premium-form textarea:focus {
    border-color: var(--accent-purple);
    box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.15);
}

.btn-submit {
    background: linear-gradient(135deg, var(--accent-blue), var(--accent-purple));
    color: white;
    border: none;
    padding: 16px 32px;
    border-radius: 12px;
    font-size: 16px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s;
    width: 100%;
}
.btn-submit:hover { transform: translateY(-2px); box-shadow: 0 8px 20px rgba(139, 92, 246, 0.4); }

/* =========================================
   AGENT VIEW (GESTOR)
   ========================================= */
.agent-layout {
    display: flex;
    height: calc(100vh - 74px);
}

.agent-sidebar {
    width: 250px;
    background: var(--bg-panel);
    border-right: 1px solid var(--border-color);
    padding: 24px 16px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.agent-nav-btn {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    padding: 12px 16px;
    text-align: left;
    border-radius: 8px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}
.agent-nav-btn:hover { background: var(--bg-card); color: var(--text-primary); }
.agent-nav-btn.active { background: rgba(59, 130, 246, 0.1); color: var(--accent-blue); font-weight: 600; }

.agent-content {
    flex: 1;
    padding: 32px;
    overflow-y: auto;
}

.agent-section { display: none; animation: fadeIn 0.3s ease; }
.agent-section.active { display: block; }

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 32px;
}
.section-header h2 { font-size: 28px; font-weight: 700; }

#agent-filter-dept {
    background: var(--bg-panel);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    padding: 10px 16px;
    border-radius: 8px;
    outline: none;
}

/* Kanban Board */
.kanban-board {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 24px;
}

.kanban-col {
    background: var(--bg-panel);
    border-radius: 16px;
    border: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - 200px);
}

.col-header {
    padding: 20px;
    font-weight: 600;
    font-size: 16px;
    border-bottom: 1px solid var(--border-color);
    background: rgba(255,255,255,0.02);
    border-radius: 16px 16px 0 0;
}

.col-body {
    padding: 16px;
    overflow-y: auto;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

/* Ticket Card */
.ticket-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 16px;
    cursor: pointer;
    transition: all 0.2s;
}
.ticket-card:hover {
    border-color: var(--accent-blue);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0,0,0,0.2);
}

.ticket-card.dragging {
    opacity: 0.5;
    border: 2px dashed var(--accent-blue);
    transform: scale(0.95);
}

.kanban-col.drag-over {
    background: rgba(255, 255, 255, 0.05);
    border: 2px dashed var(--text-secondary);
}

.ticket-top { display: flex; justify-content: space-between; margin-bottom: 12px; font-size: 12px; color: var(--text-secondary); }
.ticket-id { font-weight: 700; color: var(--text-primary); }
.ticket-title { font-size: 15px; font-weight: 600; margin-bottom: 8px; }
.ticket-desc { font-size: 13px; color: var(--text-secondary); margin-bottom: 12px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.ticket-badges { display: flex; gap: 8px; flex-wrap: wrap; }

.badge {
    padding: 4px 8px; border-radius: 6px; font-size: 11px; font-weight: 600;
    background: rgba(255,255,255,0.1); color: var(--text-secondary);
}
.badge.urgency-Alta, .badge.urgency-Critica { background: rgba(239, 68, 68, 0.2); color: #fca5a5; }
.badge.dept-TI { background: rgba(59, 130, 246, 0.2); color: #93c5fd; }
.badge.dept-Marketing { background: rgba(139, 92, 246, 0.2); color: #c4b5fd; }

/* Config Section */
.config-grid { display: grid; grid-template-columns: 1fr 2fr; gap: 32px; }
.config-panel { background: var(--bg-panel); border: 1px solid var(--border-color); border-radius: 16px; padding: 24px; }
.config-panel h3 { margin-bottom: 24px; font-size: 18px; }

.small-form input, .small-form select { padding: 12px; font-size: 14px; }
.small-form .btn-submit { padding: 12px; font-size: 14px; }

.table-responsive { overflow-x: auto; }
.admin-table { width: 100%; border-collapse: collapse; }
.admin-table th, .admin-table td { padding: 12px; text-align: left; border-bottom: 1px solid var(--border-color); font-size: 14px; }
.admin-table th { color: var(--text-secondary); font-weight: 600; }
.btn-delete { background: rgba(239, 68, 68, 0.1); color: #f87171; border: none; padding: 6px 12px; border-radius: 6px; cursor: pointer; }
.btn-delete:hover { background: rgba(239, 68, 68, 0.2); }

/* Modal Agent */
.modal { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.8); backdrop-filter: blur(5px); z-index: 1000; align-items: center; justify-content: center; }
.modal-content { background: var(--bg-panel); border: 1px solid var(--border-color); border-radius: 20px; padding: 32px; width: 90%; max-width: 600px; max-height: 85vh; overflow-y: auto; position: relative; }
.close-modal { position: absolute; top: 20px; right: 24px; font-size: 24px; color: var(--text-secondary); cursor: pointer; }
.close-modal:hover { color: white; }

.modal-content h2 { font-size: 24px; margin-bottom: 16px; }
.modal-badge-row { display: flex; gap: 8px; margin-bottom: 24px; }

.info-block { margin-bottom: 20px; }
.info-block small { color: var(--text-secondary); font-size: 12px; text-transform: uppercase; letter-spacing: 0.5px; font-weight: 600; display: block; margin-bottom: 4px; }
.info-block p { font-size: 15px; }
.desc-text { background: var(--bg-card); padding: 16px; border-radius: 12px; line-height: 1.6; border: 1px solid var(--border-color); }

.action-block { margin-top: 32px; padding-top: 24px; border-top: 1px solid var(--border-color); }
.action-block label { display: block; margin-bottom: 12px; color: var(--text-secondary); font-size: 14px; }
.status-select { width: 100%; background: var(--bg-card); border: 1px solid var(--border-color); color: white; padding: 16px; border-radius: 12px; font-size: 15px; margin-bottom: 16px; outline: none; }
.full-width { width: 100%; }

/* =========================================
   NOVOS ESTILOS — MELHORIAS
   ========================================= */

/* Upload area */
.upload-area {
    border: 2px dashed var(--border-color);
    padding: 28px;
    border-radius: 12px;
    text-align: center;
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 4px;
}
.upload-area:hover {
    border-color: var(--accent-blue);
    background: rgba(255,255,255,0.02);
}

/* Kanban cols expandido */
.kanban-board { gap: 16px; }
.kanban-col { min-width: 0; }
.col-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: rgba(255,255,255,0.1);
    border-radius: 12px;
    font-size: 11px;
    font-weight: 700;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    margin-left: 6px;
}

/* Ticket cards por urgência */
.ticket-card.card-critical {
    border-left: 3px solid var(--accent-red);
}
.ticket-card.card-high {
    border-left: 3px solid var(--accent-orange);
}

/* Stat cards no BI */
.stat-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    padding: 24px;
    border-radius: 16px;
}
.stat-card h3 { color: var(--text-secondary); margin-bottom: 8px; font-size: 13px; font-weight: 500; }
.stat-card .number { font-size: 32px; font-weight: 700; color: var(--text-primary); line-height: 1; margin-bottom: 4px; }

/* Modal melhorado */
.info-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 16px;
    margin-bottom: 20px;
}
.modal-body { margin-top: 16px; }

/* Comentários */
.comments-area {
    background: rgba(255,255,255,0.02);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 12px;
    max-height: 220px;
    overflow-y: auto;
    margin-top: 10px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.comment-bubble {
    background: rgba(0,0,0,0.2);
    padding: 10px 12px;
    border-radius: 8px;
}

/* Timeline histórico */
.timeline-area {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 0;
    max-height: 200px;
    overflow-y: auto;
}
.timeline-item {
    display: flex;
    gap: 12px;
    padding: 8px 0;
    border-bottom: 1px solid rgba(255,255,255,0.04);
    position: relative;
}
.timeline-item:last-child { border-bottom: none; }
.timeline-dot {
    width: 8px;
    height: 8px;
    background: var(--accent-blue);
    border-radius: 50%;
    margin-top: 5px;
    flex-shrink: 0;
}
.timeline-content { flex: 1; }

/* Botão aceitar */
.btn-accept {
    background: rgba(16, 185, 129, 0.15);
    color: #34d399;
    border: 1px solid rgba(16, 185, 129, 0.3);
    padding: 8px 14px;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s;
}
.btn-accept:hover { background: rgba(16, 185, 129, 0.25); }

/* =========================================
   MOBILE RESPONSIVENESS
   ========================================= */
@media (max-width: 768px) {
    /* Top Nav */
    .top-nav { padding: 16px 20px; flex-direction: column; gap: 16px; }
    
    /* Client View */
    .dept-grid { flex-direction: column; gap: 20px; }
    .client-step { padding: 30px 20px; }
    .premium-form .form-row { flex-direction: column; gap: 0; }
    
    /* Agent View */
    .agent-layout { flex-direction: column; height: auto; }
    .agent-sidebar { width: 100%; flex-direction: row; flex-wrap: wrap; justify-content: center; border-right: none; border-bottom: 1px solid var(--border-color); padding: 16px; }
    .agent-nav-btn { flex: 1; min-width: 120px; text-align: center; font-size: 13px; padding: 8px; }
    .agent-content { padding: 16px; overflow-y: visible; }
    
    /* Kanban */
    .kanban-board { grid-template-columns: 1fr; gap: 16px; }
    .kanban-col { max-height: 500px; }
    
    /* Configs & BI */
    .config-grid { grid-template-columns: 1fr; gap: 16px; }
    
    /* Modal */
    .modal-content { padding: 20px; width: 95%; max-height: 90vh; }
    .action-block { padding-top: 16px; margin-top: 16px; }
}